Frequently Asked Questions
ONLINE ORDERS & SHIPPING
DO YOU SHIP UK-WIDE?
Yes! We frequently ship our cookies, macarons and some of our other smaller confections around the UK. You can visit our online shop for currently available treats or check our social media for limited edition and seasonally launched options. For bespoke wedding and party favours, or corporate cookies and macarons get in touch.
DO YOU DELIVER TO MY COUNTRY?
At the moment we’re only able to cater for UK based customers.
WHAT ARE YOUR SHIPPING OPTIONS?
We ship via Royal Mail 1st Class which means your order should be with you within 1-3 days after shipment. For corporate, larger or fast tracked orders get in touch for next day delivery options.
WHEN WILL YOU SHIP MY ORDER?
We ship all non-bespoke orders placed via our online shop once a week, every Wednesday. Ultimately, when you place your order will determine how many days it will take to be shipped, all orders will be shipped within 7 days. If you place an order on Tuesday afternoon or a Wednesday your order will ship on the next consecutive Wednesday. Please keep this in mind if you’d like your items to arrive for a specific date. Also allow 1-3 days for 1st Class shipping.
Bespoke orders placed via direct contact with us will be shipped and arrive on the pre-agreed date outlined on your invoice.
LOCAL DELIVERY & COLLECTIONS
DO YOU DELIVER WEDDING CAKES?
Yes! We deliver wedding cakes within the Yorkshire and Lincolnshire area.
CAN YOU DELIVER BIRTHDAY CAKES OR CUPCAKES?
We don’t offer delivery on birthday cakes, cupcakes or smaller orders at the moment. We can instead arrange a convenient time and date for you to collect your order from us.
IS THERE A DELIVERY CHARGE FOR WEDDING ORDERS?
We offer free delivery to venues within a 20 mile radius. A £1.50 fee per mile is applied thereafter.
CAN I COLLECT MY ORDER?
Yes, lots of our clients collect their orders directly from us.
WHEN CAN I COME TO COLLECT MY ORDER?
Collections are by appointment only. We will arrange a convenient time and date for you to come and collect your order.
WHAT IS YOUR COLLECTION ADDRESS?
Our address is given by appointment only. Once you’ve secured your booking with your deposit you’ll receive an invoice which includes the full collection address.
INGREDIENTS
I HAVE A NUT ALLERY. CAN I ORDER FROM YOU?
Maybe. We have been able to cater for customers with a nut allergy but we will need to discuss your specific requirements in detail before you book. We will also need you to be aware that whilst we would do our upmost to ensure your safety by minimising cross-contamination we would not be able to offer any guarantees. Please see here for more allergy information.
DO YOU HAVE ANY GLUTEN-FREE OPTIONS?
Yes, we offer a range of gluten free cakes and cupcakes.
DO YOU MAKE VEGAN TREATS?
Yes, we have a selection of vegan cupcakes on offer.
DO YOU USE FREE RANGE EGGS?
Yes, always!
ARE THERE ANY DIETARY REQUIREMENTS YOU CAN’T CATER FOR?
We don’t offer any egg free alternatives.
DESIGN
CAN I BUY YOUR MACARONS / COOKIES / ETC TO DECORATE MY OWN CAKE?
No. Our macarons, cookies, figures etc are for our own cakes only.
CAN I COPY A DESIGN YOU CREATED?
Many of our designs are bespoke creations based on lots of back and forth between us and our clients. It may be their dream wedding cake or even their child’s first birthday cake. Therefore, whilst we support creativity and taking inspiration from designs we would kindly ask you not to copy our work exactly.
CAN YOU COPY A CAKE / CUPCAKE / ETC FOR MY PARTY?
No. Similarly to the above we wouldn’t copy another cake designer’s work exactly. We can take inspiration and work with you to create a one of a kind design.
SERVICE
HOW MUCH NOTICE DO YOU NEED FOR AN ORDER?
This can depend on what you’d like to order. Wedding cakes and favours are usually booked in 12 months + in advance, celebration cakes and smaller orders are usually booked in 2 weeks - one month + in advance.
IF MY RELATIVE BAKES MY CAKE / PART OF MY CAKE WILL YOU DECORATE IT / FINISH IT?
No. We are a fully licensed and insured business working from a 5 star food hygiene rated kitchen. We also hold all relevant training / knowledge about allergies and special dietary needs. We refuse to work with any items not baked by ourselves for these reasons. Also, with more venues requiring proof of Public Liability Insurance from caterers it’s advisable that you always seek a professional.
WILL YOU SKETCH MY ORDER?
We offer sketches to lots of our customers. If your wedding or party cake is particularly intricate, or you’re not sure about design we will sketch your ideas to help you visualise.
DO YOU NEED A DEPOSIT TO BOOK MY ORDER?
A 25% deposit is required to secure your booking. On smaller orders the full amount may be requested.
WHEN WILL MY CAKE / CUPCAKES / ETC BE READY?
Your order will be made to your specifications for the date given at time of booking.
CAN I CHANGE MY ORDER?
Yes, you’re welcome to change your order. 2 weeks - a month notice would be needed.
CAN I ADD TO MY ORDER?
Yes. If you’d like to add favours or additional items / tiers to your order let us know one month before date of delivery / collection.
DO I GET A DISCOUNT IF I ORDER LOTS OF ITEMS?
Discounts are available for large corporate orders of 400 items or above. We don’t offer discounts on bespoke wedding or party orders.
